SOCM 2016: Quantifying the Value of Community

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The State of Community Management 2016 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities from organizations large and small, which span a range of use cases, sectors and industries. Every year we continue to build upon the past research and explore more deeply topics that TheCR Network members highlight as crucial to building a better understanding of the power and impact of community approaches. Our three key findings, driven by your answers, were: Strategy: defining shared value drives success. Operations: empowering members accelerates engagement. Tactics: measure what you want […]

Community Group on Beach

Welcome to Fostering Community!

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New beginnings are always exciting. Nerve-wracking? Yes, that too. But a new start never fails to make one want to get out of bed and take on the challenge of what is ahead. That’s where we are today. However, this is more than just a new beginning, a new path… This community model of communication and collaboration has had so much potential for so long. Through my previous consultancy businesses – Collaboration Matters and Social 365 – I’ve lived the heady days of the noughties when ‘social’ was the new buzzword and everyone was trying to catch the ClueTrain, through the ‘E2.0’ era when every […]